Shipping policy

Shipping

Orders are processed as quickly as possible. Processing times may vary depending on the item, availability, customization, or whether additional work is required before shipment.

Once your order has shipped, you will receive tracking information using the contact information provided at checkout.

Shipping Times

Estimated delivery times begin once your order has been shipped and do not include processing time. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Insured Shipping

Fine jewelry shipments may require signature confirmation upon delivery. We strongly recommend having your order shipped to a secure address where someone will be available to receive and sign for the package.

Packages may be insured while in transit when applicable. Once tracking shows that an order has been successfully delivered to the address provided at checkout, Devan’s Diamonds is not responsible for packages that are lost, stolen, or misplaced after delivery. 

Shipments are insured for up to $5,000 while in transit. For orders valued above $5,000, the portion of the order value exceeding $5,000 may not be covered by shipping insurance. If your order exceeds this amount, please contact us before shipping to discuss available delivery or pickup options.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order. Devan’s Diamonds is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at info@devansdiamondco.com We cannot guarantee that changes can be made once an order has entered the shipping process.

Lost or Damaged Packages

If your package arrives damaged, please keep all packaging materials and contact us immediately so we can assist with the carrier claim process.

If tracking shows that your package is lost in transit, please contact us so we can work with the shipping carrier to investigate the issue.

Custom & Made-to-Order Jewelry

Custom, personalized, resized, engraved, or made-to-order jewelry may require additional production time before shipping. Estimated completion and shipping timelines will be discussed when applicable.

Questions

For any questions regarding shipping or your order, please contact us at info@devansdiamondco.com